FREQUENTLY ASKED QUESTIONS
What is the Passenger Facility Fee (PFF)?
The Passenger Facilities Fee is a charge made by Durham Tees Valley Airport (DTVA) on all departing passengers to help support the continued operation of the airport and to secure its future.
Who has to pay the PFF and what is the charge?
All departing passengers need to purchase a PFF ticket in order to gain access to the Departure Lounge. The charges are:
- Adults £6
- Children (aged 3-15 years) £2
- Infants no charge
How do passengers purchase their PFF ticket?
Tickets can be purchased from paystations located in the check-in area of the terminal building.
What if passengers don't have the right money, does the machine accept credit cards?
Machines will only accept the correct money, however paystations will accept most credit and debit cards. Change machines are also available near the PFF pay stations.
Will the machine produce a receipt for this charge for those travelling on business to reclaim through their expenses?
The PFF ticket used to gain entry to the Departure Lounge can also be used as a VAT receipt.
What if passengers have already purchased their flight prior to the airport announcing this charge?
Passengers who provide proof that their holiday or flight booking was made before 1st November 2010, will be permitted access to the Departure Lounge without paying the PFF. Alternatively, passengers will be able to claim back any PFF paid should proof be provided at a later date. Forms to reclaim the PFF are available at the Airport.
What happens if a passenger refuses to pay this charge?
The airport reserves the right to refuse access to the Departure Lounge to any passenger. All departing passengers must purchase a PFF ticket and present this to staff in order to pass through Airport security and access the Departure Lounge.
Will passengers be able to purchase their PFF tickets in advance/ online?
The airport hopes to introduce an on-line PFF purchase facility in due course, however this will not be available in the short term.
What if for any reason, having purchased a ticket, I am unable to travel e.g. flight cancelled or delayed significantly?
Should passengers be unable to travel due to unforeseen circumstances involving either their airline or the airport, their PFF will be refunded upon receipt of the relevant reclaim form available from the airport. Refunds will be unavailable, at the time but forwarded on in due course.